Education Services

In this training module we explore the different leadership models and their application in the workplace, we examine how to get the best performance from employees through a robust performance management system that stretches staff to achieve high standards and how innovation can lead to exceptional organisational performance. The course is made of theory, discussion groups and practical classroom exercises that reinforce the learning.

Other Training Modules:

Competitive Systems and Practices (CSP) In this training module we review the eight wastes and how they create inefficiencies in the workplace. We learn and apply, through practical classroom exercises, a number of continuous improvement tools such as kaizen, 5S, process mapping, error proofing and just-in-time. This course provides tools to establish a competitive edge for an organisation.

Project Management. Learn the 10 elements of the Project Management Book of Knowledge methodology to manage projects and to achieve the desired outcomes. This interactive training explores the methodology and equips students to manage the basic elements of any project.

An informative and detailed one day journey into how to understand and manage a supply chain. In tomorrow’s world, the supply chain will increase its importance as global economies change and costs continue to spiral.

Professional supply chain managers know:

Participants will be provided with sufficient detail to enable application of the many disciplines involved across a supply chain.

From strategic procurement through to demand forecasting, planning, distribution and reverse logistics, the successful management of a company’s supply chain is becoming more and more important to sustain and improve its growth, competitiveness and profits.

This workshop will suit persons either currently involved in or desiring to increase their practical knowledge on what is involved in leading and managing a supply chain.

The workshop will cover a supply chain journey and provide participants with a detailed insight on how a fully integrated supply chain provides results.

Participants will increase their knowledge and will be better prepared on how to manage  every part of the supply chain and will receive tools to support the correct determination of information, modelling and associated KPIs.

The course is delivered in a workshop style and atmosphere to support and facilitate both learning retention as well as provide capabilities to learn in a networking and team environment.

The course is designed along formal education criteria and is suitably mapped along ASQA guidelines. Participants will receive a Certificate of Completion from ACG Global College.

A one day workshop on the practical realities of procurement and purchasing. Learn how to:

This workshop is designed to provide participants with a very good and detailed understanding of the nature, roles and processes surrounding procurement and purchasing.

It is primarily concerned with the supply chain and the blueprints achieved from this workshop can be successfully applied to almost all scenarios where the procurement and/or of goods and services are required.

This workshop will suit persons involved in a company’s management whether related directly to procurement and purchasing or indirectly.

The decisions made by those managing procurement and purchasing can have a profound effect on the supply chain and in fact the overall running of a company.

The workshop will provide valuable information for current procurement and purchasing specialists on their role and their part in a company’s success. The workshop will provide important insights into how to improve their processes and how to involve and engage the right team.

Participants not directly involved will gain useable knowledge on this part of the supply chain and how they can add value to the process, improve their own business unit and increase the success of a company.

The course is delivered in a workshop style and atmosphere to support and facilitate both learning retention as well as provide capabilities to learn in a networking and team environment.

The course is designed along formal education criteria and is suitably mapped along ASQA guidelines. Participants will receive a Certificate of Completion from ACG Global College.

An intensive three (3) day course for supply chain and logistics persons covering:

This workshop is designed to provide participants with detailed and practical  blueprints for determining a warehouse design suitable for their business.

The workshop will enable participants to research, analyse and comprehend the details required to design a efficient and effective distribution centre.

This is not an architecture or building design course.

This is a course to provide and develop support to the operational requirements and fundamentals that result in the having the right warehouse, in the right place, for the right reasons with the right equipment and at the right operational costs.

Participants will learn about what information is vital and how to analyse that information before any design criteria is commenced.

Participants will take part in case studies that will support their learning on the how, when and why of warehouse design. Participants will take away useable and sustainable knowledge that will enable determination of the efficiencies of their current design. Participants will take away a useable cost build and analysis tool that can be applied to almost all warehouse types.

The course is delivered in a workshop style and atmosphere to support and facilitate both learning retention as well as provide capabilities to learn in a networking and team environment.

The course is designed along formal education criteria and is suitably mapped along ASQA guidelines. Participants will receive a Certificate of Completion from ACG Global College.

An informative and detailed journey into how to understand and implement third party contracting from both the vendor and the suppliers points. Learn how to:

This workshop is designed to provide participants with detailed and practical  blueprints for analysing how to determine what – if any – part of a business should or could be contracted out to a third party.

Primarily concerned with the supply chain, the blueprints achieved from this workshop can be successfully applied to almost all scenarios where third party contracting can or needs to be considered.

This workshop will suit persons from both sides of a third party position vendors and contractors. Too often contracts are issued only to find out that the schedules are incomplete, or missing vital parts of the contract requirements ending up in an adversarial situation rather than the partnership that was originally envisioned.

Participants will learn how to identify, avoid and work collaboratively on how to overcome these fundamental but most important issues so that a third party contract achieved what it is meant to do – achieve and exceed the expected result. Third party contracting is a strategic decision and can be one of the most important pathways to a company’s future success.

The course is delivered in a workshop style and atmosphere to support and facilitate both learning retention as well as provide capabilities to learn in a networking and team environment.

The course is designed along formal education criteria and is suitably mapped along ASQA guidelines. Participants will receive a Certificate of Completion from ACG Global College.

One day workshop for all persons directly engaged in customer service and for supply chain practitioners requiring detailed knowledge into this vital component of supply chain management. Participants will acquire practical knowledge and insights into developing and improving customer service strategies.

This workshop is designed to provide participants with detailed and practical blueprints for determining a workable and sustainable customer service strategy.

Too often customer service is left solely to Sales and Marketing to design and implement. Customer service is more than an extension to sales performance. Customer service is one of the most vital links across supply chain’s outbound logistics. Designing and implementing a strategy that enhances the company’s logistics capability is integral to company growth, competitiveness and profits.

Understanding the cost to serve leads to the capability of determining and deploying service improvements while ensuring that customer and product profitability are maintained and improved.

Poor Customer Service Management – when appropriate strategies are not developed and implemented – can escalate logistics costs, undermine operational practices and actually lead to poor delivery of the demanded service through the necessity to offset processes and costs in potentially desperate attempts to manage a company’s outbound logistics.

This workshop will provide participants with the knowledge and tools to be able to fully understand customer service, its importance, its drivers, its costs and its benefits.
The course is designed along formal education criteria and is suitably mapped along ASQA guidelines. Participants will receive a Certificate of Completion from ACG Global College.